Frequently Asked Questions

Yes! We are an appointment only boutique.

If it is your first time visiting us, please book an initial bridal appointment for 90 minutes. If you’d like to look at accessories, there are accessory only appointments. If you received an email that your gown is ready for pick up, please schedule a gown pick up appointment that is allocated for 30 minutes.

Whatever you want to bring to make yourself comfortable is absolutely perfect. We encourage our clients to bring any undergarments that you potentially may wear. Feel free to bring any type of shoes that you may want to wear but it isn’t necessary to bring your actual wedding day shoes!

*Please keep your makeup, self-tanner, and perfume light to refrain from staining our samples :)*

We are currently allowing a 4 guest maximum for all appointments (total of 5 in the appointment).

Our Dress Pick up/Accessories Fitting Room only has room for the Bride and 2 additional guests

We recommend that you begin dress shopping 9-12 months before your wedding. It can take 6-8 months for your gown to arrive, and you will likely need 2-3 months of alterations to get the perfect fit. Giving yourself more time will save you from stress! That being said, if you need a gown sooner, we have great options, just let us know your wedding date!

Our gowns range in price from $1,800-$7,500. We will absolutely honor your budget and do our best to find you a gown that you love!

Most people are surprised to learn that veils + accessories are also made to order + we do not sell them off of our racks. It can take 6-12 weeks for production lead times.

We do not offer in house alterations so that we can refer you to expert seamstresses as close to where you live as possible for your ease and convenience. We have wonderful, preferred seamstresses that we can refer based on your final gown choice.

Credit Card and Check Only

Yes, we have a parking lot with plenty of spots available in our shopping center.

That is no problem. We do request that you email us at least 48 hours within your appointment time.

ALL sales are final and cannot be canceled. Unfortunately, due to the special nature of our merchandise, we are unable to accommodate refunds or exchanges under any circumstances. Once an order is placed, our vendors are also unable to cancel, make changes, or modify any order. Before placing your order, please be sure of the style, color, size, and any other specifications before you submit your order. The submission of any order fully acknowledges your agreements to these Terms & Conditions.

A trunk show is a special event at Ivory + Veil to see more of a specific designer’s collection and often to see the latest pieces in the collection. Since we don’t carry every gown from each collection, trunk shows are your opportunity to see additional styles that aren’t usually carried in the store. Stay tuned to our website + socials for upcoming trunk show events.